If you have an accident call Kia first on 0330 102 8832

Remember, as a Kia driver you're entitled to our FREE 24-hour Accident Aftercare customer support service.

So if you need to make an insurance claim, make sure you call Kia First.

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Conditions and exclusions:

  • The Kia Accident Aftercare service is available in the UK when you call Kia first on 0330 102 8832 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Kia Approved Bodyshop.
  • The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
  • Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. If your insurer rejects your claim, any recovery costs incurred will be at your cost.
  • A replacement car is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Kia Approved Bodyshop. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle.
  • In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Kia Accident Aftercare service with a Kia Approved Bodyshop.
  • Some insurers may charge an additional excess for using our repairers.
  • Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.

Kia Accident Aftercare is provided by Car Care Plan Limited which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG.

Kia Car Insurance is arranged by Car Care Plan Limited, which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG and authorised and regulated by the Financial Conduct Authority, No. 309268. Car Care Plan Limited arranges policies from a panel of insurers, details are available on request. To understand how we may process your information read our Fair Use Notice.